Privacy Policy

We receive, collect and store any information you enter on our website, mobile apps or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

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We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate our service.

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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Our company is hosted on the www.aiir.com platform. www.aiir.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through www.aiir.com's data storage, databases and the general aiir applications. They store your data on secure servers behind a firewall.

We will never share your details with third parties, however third party material may appear in our 'opt in' marketing.​​

If you contact us via E-mail, text message, whatsapp or phone number, the details of that communication may be kept for up to six years. Including but not limited to; your name, e-mail address, phone number, duration of any phone call, recording of any phone call. If you would like us to remove your data from our system, please E-mail info@durhamonair.com.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Our Alexa (Amazon) skill and Google Assistant Action may also collect information from your device. Information that may be collected includes, but is not limited to, your IP address, your google or amazon account details and audio recordings of your voice commands. We also collect usage data such as time connected to our audio stream and also server and device approximate locations. These settings may be able to be configured within your smart speakers settings. This information is collected by the corresponding company running the service. We may be able to access this information by request or by using online portals. We will never, under any circumstances, share this information with any third party or use your data for marketing purposes.